Effective Date 02/04/26

This Privacy Policy describes how Hope at the Well Counseling collects, uses, discloses, and protects personal information obtained through our website, which is powered by Wix. I am committed to protecting your privacy and handling your information in a manner consistent with applicable laws and professional ethical standards.

1. Information We Collect

We may collect the following types of information when you visit or interact with our website:

a. Personal Information You Voluntarily Provide

• Name

• Email address

• Phone number

• Information submitted through contact forms

• Any other information you choose to share through the website

b. Automatically Collected Information

• Internet Protocol (IP) address

• Browser type and version

• Device type

• Pages visited and time spent on the website

• Referring website or link

This information is collected through Wix analytics tools and standard cookies.

2. How We Use Your Information

We use the information collected through our website to:

• Respond to inquiries and contact requests

• Provide information about our services

• Schedule or manage appointments

• Improve website functionality and user experience

• Maintain website security and performance

We do not use your information for advertising or sell your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies provided by Wix to ensure proper functionality and to analyze website traffic. Cookies may collect non-identifying information about your browsing activity.

You may adjust your browser settings to refuse or limit cookies; however, some website features may not function properly as a result.

4. Third-Party Service Providers

Our website is hosted on Wix.com. Wix may collect, store, and process data on our behalf. Information collected through the website may be stored on Wix’s servers, which may be located outside of your state or country.

Wix’s use of data is governed by its own Privacy Policy.

5. Confidentiality and HIPAA Considerations

Submitting information through this website does not establish a therapist–client relationship. Please do not submit sensitive personal health information through website contact forms.

If you become a client, protected health information (PHI) will be collected and handled through secure, HIPAA-compliant systems separate from this website, in accordance with applicable privacy laws.

6. Disclosure of Information

We may disclose personal information only in the following circumstances:

• To respond to your request or inquiry

• To comply with legal obligations or court orders

• To protect the rights, safety, or property of our practice or others

We do not sell, rent, or trade your personal information.

7. Data Security

We take reasonable administrative and technical measures to protect your information. While we strive to use commercially acceptable means to safeguard data, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we have about you

• Request corrections to inaccurate information

• Request deletion of your personal information

Requests may be submitted using the contact information below.

9. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Hope at the Well Counseling
Email: tiffany@hopeatthewellcounseling.com
Phone: [Practice Phone Number]

This Privacy Policy is provided for informational purposes and does not constitute legal advice.